Intelegen Platform for Telecom
Why Telecoms need a GenAI Solution Approach?
Telecom companies have been investing in AI and ML for a decade, but the results have been largely incremental, often limited to chatbots. AI requires data that it can understand to learn effectively, but telecom data is often buried in legacy formats and platforms, making it difficult to harness the full potential of AI. Business processes and workflows are also stuck in outdated frameworks. User interfaces built on Web 2.0 generate massive amounts of data that are not easily interpreted by LLMs, necessitating extensive translation and diminishing AI's potential. Additionally, telecoms generate large volumes of network data with untapped intelligence.
Intelegen’s Telecom engine, powered by our GenAI platform, is designed specifically for the LLM world. It serves as the foundational fabric upon which our various product apps are built, enabling telecoms to fully leverage the power of Generative AI.
What if we have a platform that
- Creates ALL customer interactions using native human languages, for all customer needs.
- Enables all its employees use only a human language (text or voice) interactions.
- Generates data that is meaningful to LLMs in its most native form.
- Learns from past self and human interactions.
- Manages workflows which are not hard coded, but are adaptive to customer, employees and process needs: generated by LLMs
- Maintains customer records and interactions, not in a relational database, but in a Vector data, generated and understood by LLMs.
- Models the network, as it should be, in a network graph, that reacts to and generates LLM understandable data.
Telecom engine built by Intelegen platform - A GenAI powered platform built for LLM world which serves as the foundation fabric on which our various product Apps are built.
Products
PersonifAI
Powering Enterprise Customer Intelligence
Knows customer's static information such as account and billing and their interactions and anticipates customer needs.
ConnectifAI
Connecting Network Elements
Models telecom networks with graph DB and understands the signals from network elements in a real time stream.
InteleChat
Write & Reply Human
Only one human interface : a human language - Powering systems and machines of today to stay relevant for tomorrow.
InteleMate
Empower to increase employee productivity
An Intelligent ally, always available to your employees - Always on, every device an employee is on.
InteleVoice
Listen & Talk Human
Built with the mindset of how a human thinks, reacts and interacts with another human.
SimplifAI
Intelligent workflows
An adaptive workflow that reacts to events and generates smart data streams.
Why partner with intelegen.ai
Growth Opportunities
Access to new projects and increased stickiness unlocks additional long-term revenue
Competitive Advantage
Stay ahead of the curve with the world's most scalable conversational AI platform
Seamless Collaboration
Unrivaled end-to-end support makes working with our solution effortless and pain-free
Bringing the power of GENAI for every CX need
INTELEGEN platform is built by GENAI and built for GENAI driven enterprises which want to stay ahead of their competition and be relevant to your customers evolving needs. Our products and solutions are focused primarily on embedding GENAI in every CX touchpoint to increase your conversion ratios and accelerate your sales outcomes.
GENAI has quickly evolved itself into a powerhouse of the future for Enterprises to use it as a strong & unique differentiator.
Not knowing what to do in GENAI is not a happy state to be in as your competition is marching ahead by leaps and bounds by using GENAI.
Solutions
Intelegen Triggers
Data-driven GenAI Recommendations
Make effective decisions based on what speed your business demands.
Sagaciously zoom in on execution faults and lead one's business forward with advice and answers from Intelegen™ 's Generative AI platform.
Intelegen SmartNotes
Automated Agent Summaries
Automate agent notetaking with the power of generative AI to summarize every interaction—reducing manual effort, boosting productivity and elevating CX.
Intelegen Know2Act
AI based knowledge-web on which you can act.
GenAI driven knowledge-web for real-time, distilled, analyzed, summarized, unbiased information.
Intelegen RevLift
GenAI for Sales Effectiveness
Increase conversion rates with the power of GENAI driven real-time interaction-level insights.
Intelegen XperienceEnhancer
Elevate Customer Experiences
Provide cutting-edge customer experiences at every touchpoint.
Intelegen TrustAI
Safe & Responsible AI
Make right decisions which are safe, ethical, trust-worthy & responsible.
Intelegen ComplaintsolveAI
Proactively resolving complaints
Improving Customer Experience via GENAI led complaint prediction, prevention & resolution.
Intelegen aiRouteWizard
Perfect agent routing
Predict the best agent-client pairing with industry-leading AI and holistic CX data to boost customer experiences and KPIs.
Intelegen CsatAI
GenAI led Customer Satisfaction
Real-time AI driven customer satisfaction on-the-go available to positively impact every customer conversation.
Intelegen ValuescopingAI
Accelerate BRD & Test case creation
Optimize your time, cost and effort in developing business requirements & test cases